Frequently Asked Questions (FAQs)

Order Tracking

1. How can I track my order?
   • Once your order is shipped, you will receive a tracking number via email. Use this number to track your order's progress.

Privacy Policy

2. How do you ensure the privacy of my information?
   • We prioritize your privacy and protect your personal information with advanced encryption and security measures. Your information is used solely for processing your order and is never sold or shared without your consent.

Refunds and Returns

3. What is your refund and return policy for handcrafted saunas?

   • Due to the unique, handcrafted nature of our saunas, we do not offer refunds or accept returns unless the product arrives heavily damaged. In such cases, contact us within 24 hours of delivery with evidence of the damage for a refund process.

4. What should I do if my sauna arrives damaged?

   • If your sauna arrives damaged, contact us immediately with photographic or video evidence of the damage. We will assess the situation and initiate a refund if applicable.

Shipping FAQs

5. How long does it take to receive my sauna?

   • Our saunas are handcrafted and require 15-20 days for production. Shipping takes an additional 25-30 days. We appreciate your patience as we craft your personalized sauna.

6. Do you offer international shipping?

   • Yes, we offer international shipping. Please contact us for specific details and arrangements.

7. Are there any additional shipping fees?

   • Shipping fees, if any, will be calculated based on your location and the size of the sauna. We ensure transparency in all our shipping charges.

Warranty Information

8. What is the warranty on your saunas and ice tubs?
   • Our saunas come with a 3-year warranty on body parts, ensuring quality and durability. Our ice tubs are covered by a 1-year warranty. These warranties cover manufacturing defects and certain parts under normal usage conditions.

Terms and Conditions

9. What are the terms and conditions of using your website?

   • By using our website, you agree to our terms of service, including our policies on privacy, refunds, and shipping. We encourage you to read these terms carefully before making a purchase.

10. Can I cancel or change my order?

    • Orders can be canceled or modified within 24 hours of placement. Due to the custom nature of our products, changes or cancellations after this period may not be possible.

11. What if I enter the wrong shipping address?

    • If you enter the wrong shipping address, contact us within 24 hours to correct it. If the order has already been shipped, we may not be able to change the address.

General Questions

12. How do I care for and maintain my sauna?

    • We provide detailed care and maintenance instructions with each sauna. Regular cleaning and following these guidelines will ensure the longevity of your sauna.

13. Who can I contact for more questions?

    • For any further queries, reach out to us at info@aurasaunas.com. Our customer service team is always ready to assist you.