Shipping Policy

Shipping Policy

At Aura Saunas, we understand that each of our saunas is not just a product, but a unique piece of craftsmanship tailored to each customer. Our commitment to quality and personalization is reflected in our shipping and delivery policies.

Production Time
Handcrafted to Perfection: Each sauna is individually crafted upon order. We require 15-25 working days for the meticulous production process to ensure the highest quality and personalization for each piece.

Shipping Time
Delivery at Your Convenience: After production, we require an additional 20–35 days for shipping. This timeframe ensures that your unique sauna is delivered to you with the utmost care and precision.

Shipping Process
Courier Selection: We select the most suitable courier service based on the product and delivery location to ensure safe and efficient delivery.
Tracking and Updates: Once your sauna is shipped, you will receive a tracking number to monitor its journey to your doorstep.

Delivery and Installation
Receiving Your Sauna: Upon delivery, please ensure that there is a clear path and designated space for your sauna. Our delivery team will handle the heavy lifting.
Installation Services: While our saunas are designed for easy installation, we offer video guides and optional on-site installation services for your convenience.

International Shipping
Global Reach: We are happy to accommodate international shipping requests. Please contact us for specific details and arrangements.

Customs and Duties
Hassle-Free Experience: We handle all customs and import duties, ensuring that there are no additional charges for you.

Order Cancellation and Changes
Flexibility for Your Needs: Orders can be canceled or modified within 24 hours of placement. Given the custom nature of our products, changes post this period may not be possible.

Damaged Items and Returns
Your Satisfaction, Our Priority: In the rare event that your item arrives damaged, please contact us immediately. We are committed to resolving any issues to your satisfaction.

Contact Us
Here to Assist: For any questions or special requests regarding your order or our shipping policies, please reach out to us at info@aurasaunas.com.

At Aura Saunas, we are dedicated to providing you with a seamless and satisfying purchase experience, from order placement to the joyous first use of your personalized sauna.