We ship saunas across the contiguous United States. Here's everything you need to know before you order.

Delivery method

All deliveries are curbside (driveway). The freight carrier will bring your sauna to the end of your driveway or the nearest accessible point to your home. Please ensure someone is available to receive the delivery and that the driveway is accessible for a freight truck.

White-glove delivery and installation — including in-home placement and setup — is available as a separate paid add-on. Contact us at aurasaunasco@gmail.com or (509) 212-3022 to arrange this before placing your order.

Order processing

Orders are processed within 3–5 business days (Monday through Friday, excluding federal holidays). Once your order has been processed and handed off to the freight carrier, you will receive a shipping confirmation email with tracking information.

Delivery timeline

Transit times vary by region. The following estimates apply after your order has been processed and handed off to the freight carrier:

• West Coast: 5–7 business days
• Midwest: 7–10 business days
• East Coast: 11–14 business days

Please note that traditional and hybrid sauna models ship on oversized pallets and may require an additional 3–5 business days for the freight carrier to confirm appropriate equipment and complete delivery scheduling. Total delivery for these models may range up to 19 business days from processing.

Once your order ships, you will be contacted by the freight carrier to schedule a delivery window that works for you. Delivery times are estimates and may vary depending on carrier operations and local conditions.

Delivery requirements

Please ensure the following before your delivery date:

• Someone aged 18 or older must be present to receive and sign for the delivery
• The driveway or access point must be clear and accessible for a freight truck
• Inspect your order thoroughly upon delivery before signing — note any visible damage on the delivery receipt

Damaged shipments

If your order arrives visibly damaged, document it with photos or video immediately and contact us within 48 hours of delivery at aurasaunasco@gmail.com or (509) 212-3022. Do not refuse the delivery — accepting and documenting the damage is required to process a claim.

Shipping restrictions

We currently ship within the contiguous United States only. For inquiries about shipping to Alaska, Hawaii, or international destinations, please contact us directly and we will do our best to accommodate.

Questions? Reach us at aurasaunasco@gmail.com or (509) 212-3022. You can also visit our Contact page.